Training courses offered by MVO Formation, an organization based in Boulogne-Billancourt
Management
Objectives
- Motivate, set goals, delegate
- Have a common reference framework
- Implement consistent managerial practices and reflexes
Educational objectives
- Understanding your management style
- Adapting your management style to employee profiles
- Identify the right motivational drivers
- Building delegations
Duration
2 days
Teaching methods
- Contributions of methods
- Case studies
- Individual questionnaire
- Training in the form of simulations
- Group and individual assignments
Methods for assessing the acquisition of skills
At the end of each skill block:
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
Prerequisites
2 preliminary questionnaires:
- Identify your management style
- Identify the motivational drivers for your teams
Required equipment
- Projection screen
- Writing board
- A Wi-Fi connection
- One smartphone, tablet, or PC per participant
People with disabilities
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Content
The manager's responsibilities
- Promoting and giving meaning to company policy
- The economic role
- Motivate, set goals, delegate
- Motivate
Management actions
- Collective management actions
- Individual management actions
- The One Minute Manager
Establish and adhere to action plans
- Definition of the objective
- The different types of objectives (quantitative, qualitative)
- Definition of an action plan
- The conditions for a successful action plan
Management styles
- The 4 management styles
- The advantages and disadvantages of each management style
- Understanding your management style
The various drivers of motivation
- Understanding the factors that influence your team's motivation
- Hygiene and motivation factors
The delegation
- Why delegate?
- Conditions for successful delegation
Determine the management strategy best suited to field constraints and teams
- The motivation-competence matrix
- Collective and individual management
- How should you position your team on the matrix?
- Developing your team and individual management strategy
Objective
Foster a culture of operational excellence
Educational objectives
Conduct individual and group engagement interviews
Communicating a vision to your team
Foster healthy competition within and between teams
Balancing the various motivational factors
Target audience
Sales Managers
Operations managers
Number of participants 8
Duration: 2 days
Methods and pedagogy
Serious game, the virtual team
Contributions of methods
Case studies
Individual questionnaire
Training through simulations
Group and individual assignments
Methods for assessing the acquisition of skills:
At the end of each skill block
Assessment of learning outcomes following role-playing exercises
Control quiz
Prerequisites None
Equipment
Writing board
Projection screen
Wi-Fi connection
Klaxoon digital application or equivalent
People with disabilities:
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Theme
The various drivers of motivation
Understanding the factors that influence your team's motivation
Hygiene and motivation factors
Determine the management strategy best suited to on-site constraints and sales staff
Management styles
The motivation-competence matrix
Collective and individual management
The key components of successful team building
Communicating a vision to your team
Make the strategy accessible and understandable to the teams
Choosing communication channels
Align the recognition system, values, and corporate culture with the strategy
Establish credibility and demonstrate charisma
Preparing teams for change
Identify barriers to change
Successfully raising awareness of the need for change in order to bring about the necessary changes
Engage employees
Break down a strategic goal into achievable and meaningful objectives
Scaling the sales operation using the sales process method
Create a skills self-assessment
Mobilization meetings
Structure of a mobilization meeting
How to facilitate and create interactivity
Recruitment interviews
How to engage people in person and remotely
Dealing with uncertainties and doubts
Get involved
Objective
- Help employees recognize their strengths and weaknesses
- Implement targeted, results-oriented skills development plans
- Assessing acquired skills
Educational objectives
- Conducting coaching sessions:
- Shifting from a directive approach to an inductive approach
- Understanding the specific career motivations of its salespeople
- Identify the right motivational drivers
- Building teams' skills
- Determine the frequency of checkpoints
Target audience
- Sales Managers
- Operations managers
Number of participants 8
Duration: 2 days
Methods and pedagogy
- Serious game, the virtual team
- Contributions of methods
- Case studies
- Individual questionnaire
- Training through simulations
- Group and individual assignments
Methods for assessing the acquisition of skills:
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
Prerequisites None
People with disabilities:
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Equipment
- Writing board
- Projection screen
- Wi-Fi connection
- Klaxoon digital application or equivalent
Theme
Train and develop your teams
- The Skills Cycle
- The educational process
The job interview
- Identify motivational drivers: core beliefs, values, and the mission’s vision
- Identify career goals
- Identify professional and behavioral consistency and inconsistency
- Develop a plan that aligns with the job description and the mission’s objectives
Sales monitoring
- How do you analyze a sales interview?
- The field analysis grid
- The different types of field support
- Rules to follow before and during
- The debriefing
The training interview
- Preparing Your Training Matrix
- Determine the teaching approach best suited to an employee's profile
- Delivering an impactful training session
Training follow-up
- The Pre-Training Briefing
- The training debriefing
- Assessment of learning outcomes
Objective
- Strengthen employee engagement and involvement on a daily basis
- Having a shared framework on motivation to manage consistently
Educational objectives
- Understanding the mechanisms of motivation and demotivation
- Identify motivational factors tailored to specific profiles and on-the-ground situations
- Provide context and clarify expectations to build buy-in
- Using recognition and feedback as drivers of performance
- Knowing how to set boundaries without demotivating others, and reigniting team momentum
- Develop a practical action plan to boost motivation with your team
Target audience
- Sales Managers
- Operations managers
Number of participants
6 to 10
Duration
2 days
Methods and pedagogy
- Practical methods and tools
- Individual Self-Assessment Questionnaire
- Practical examples based on the participants' situations
- Training through simulations (briefing, feedback, guidance, motivational interview)
- Group and individual assignments
- Interactive quizzes
Methods for assessing the acquisition of skills:
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
- Production of an operational deliverable
Prerequisites
None
People with disabilities:
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Equipment
- Writing board
- Projection screen
- Wi-Fi connection
- Klaxoon digital application or equivalent
Theme
The Basics of Motivation
- Understanding the mechanisms of motivation and demotivation
- Distinguishing Between Satisfaction, Engagement, and Performance
- Identify early warning signs of demotivation and their common causes
Motivational factors
- Identify motivational factors: purpose, recognition, autonomy, and growth
- Understanding hygiene factors and motivational factors
- Adapt strategies to specific circumstances and on-the-ground situations
Give meaning and build buy-in
- Align the team’s mission with the company’s goals
- Clarify the “why” and the “purpose” in our daily work
- Translate objectives into simple, understandable, and motivating expectations
Recognition and feedback
- Identify forms of recognition (individual / collective)
- Providing constructive feedback: reinforce what works, address what needs improvement
- Fostering a culture of progress: consistency, coherence, and setting an example
The job interview
- Structuring a job interview: objectives, preparation, conduct, and conclusion
- Ask questions to identify the driving factors: values, interests, needs, and obstacles
- Formalize commitments and develop a motivating action plan
Correcting without demotivating
- Distinguishing between course correction, disciplinary action, and managerial expectations
- A Systematic Approach to Reorientation: Facts, Impacts, Expectations, and Commitment
- Monitor progress: checkpoints, adjustments, consistency
Building a sustainable team dynamic
- Establish motivating routines: briefings, debriefings, one-on-one check-ins, and celebrations
- Managing differences in motivation within a single team: fairness, personalization, consistency
- Creating a motivation roadmap: priorities, actions, simple metrics, and frequency of check-ins
- Writing board
- Projection screen
- Wi-Fi connection
- Klaxoon digital application or equivalent
Theme
The Basics of Motivation
- Understanding the mechanisms of motivation and demotivation
- Distinguishing Between Satisfaction, Engagement, and Performance
- Identify early warning signs of demotivation and their common causes
Motivational factors
- Identify motivational factors: purpose, recognition, autonomy, and growth
- Understanding hygiene factors and motivational factors
- Adapt strategies to specific circumstances and on-the-ground situations
Give meaning and build buy-in
- Align the team’s mission with the company’s goals
- Clarify the “why” and the “purpose” in our daily work
- Translate objectives into simple, understandable, and motivating expectations
Recognition and feedback
- Identify forms of recognition (individual / collective)
- Providing constructive feedback: reinforce what works, address what needs improvement
- Fostering a culture of progress: consistency, coherence, and setting an example
The job interview
- Structuring a job interview: objectives, preparation, conduct, and conclusion
- Ask questions to identify the driving factors: values, interests, needs, and obstacles
- Formalize commitments and develop a motivating action plan
Correcting without demotivating
- Distinguishing between course correction, disciplinary action, and managerial expectations
- A Systematic Approach to Reorientation: Facts, Impacts, Expectations, and Commitment
- Monitor progress: checkpoints, adjustments, consistency
Building a sustainable team dynamic
- Establish motivating routines: briefings, debriefings, one-on-one check-ins, and celebrations
- Managing differences in motivation within a single team: fairness, personalization, consistency
- Creating a motivation roadmap: priorities, actions, simple metrics, and frequency of check-ins
Equipment
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
People with disabilities:
None
Prerequisites
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
- Production of an operational deliverable
Methods for assessing the acquisition of skills:
- Practical methods and tools
- Individual Self-Assessment Questionnaire
- Practical examples based on the participants' situations
- Training through simulations (briefing, feedback, guidance, motivational interview)
- Group and individual assignments
- Interactive quizzes
Methods and pedagogy
2 days
Duration
6 to 10
Number of participants
- Sales Managers
- Operations managers
Target audience
- Understanding the mechanisms of motivation and demotivation
- Identify motivational factors tailored to specific profiles and on-the-ground situations
- Provide context and clarify expectations to build buy-in
- Using recognition and feedback as drivers of performance
- Knowing how to set boundaries without demotivating others, and reigniting team momentum
- Develop a practical action plan to boost motivation with your team
Educational objectives
- Strengthen employee engagement and involvement on a daily basis
- Having a shared framework on motivation to manage consistently
Objective
Objective
- Establish a clear and reassuring framework for leading a remote team
- Maintaining engagement, cooperation, and performance despite physical distance
- Establish consistent managerial routines, tools, and habits
Educational objectives
- Clarify the role and approach of the remote manager (presence, trust, high standards)
- Building an Effective Organization: Rules, Routines, Tools, and Levels of Communication
- Set goals and manage operations using simple, shared metrics
- How to Lead Short, Productive, and Engaging Virtual Meetings
- Conducting effective one-on-one meetings: motivation, follow-up, guidance, and progress
- Prevent misunderstandings, tensions, and isolation, and know how to intervene in a timely manner
Target audience
- Sales Managers
- Operations managers
- Anyone who manages a remote or multi-site team
Number of participants
8
Duration
2 days
Methods and pedagogy
- Serious game, the virtual team
- Practical methods and tools
- Individual questionnaire (“remote management style”)
- Practical case studies based on participants' real-world situations: multi-site, hybrid, and fully remote
- Training through simulations: video conferences, briefings, one-on-one sessions, remote coaching
- Group and individual assignments
- Interactive quizzes
Methods for assessing the acquisition of skills:
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
- Production of an operational deliverable: remote team charter – 1:1 template – weekly routine
Prerequisites
None
People with disabilities:
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Equipment
- Writing board
- Projection screen
- Wi-Fi connection
- Klaxoon digital application or equivalent
Theme
The Unique Challenges of Remote Management
- Understanding the Effects of Distance: Communication, Trust, Control, and Mental Load
- Identify the risks: isolation, misunderstandings, decreased engagement, micromanagement
- Clarifying Responsibilities: Employee Autonomy and the Manager's Role
Establishing a common framework: ground rules and organization
- Establishing a remote team charter: availability, communication channels, response times, priorities
- Organizing information: where are the documents, who makes what decisions, how do we resolve disputes
- Establish guidelines for hybrid learning (in-person and remote)
Remote communication: clarity, pace, channels
- Choose the right channel: email, messaging, video chat, phone (and avoid relying solely on video chat)
- Write clear and concise messages: expectations, context, desired action, deadline
- Avoiding what goes unsaid: rephrasing, confirming understanding, summarizing
Setting goals and providing guidance without micromanaging
- Set objectives: quantitative/qualitative, simple indicators, milestones
- Organize monitoring: checkpoints, light reporting, shared dashboard
- Shifting from monitoring resources to driving results (trust + high standards)
Conducting Effective Remote Meetings
- Planning a productive meeting: purpose, agenda, duration, roles, and participation guidelines
- Bringing video conferences to life: roundtable discussions, interactions, decisions, action plans
- Wrap up effectively: summary, roles and responsibilities, deadlines, and a brief summary
Conducting one-on-one sessions remotely
- Structuring a one-on-one meeting: objectives, challenges, priorities, motivation, progress
- Recognizing subtle warning signs from a distance: fatigue, withdrawal, tension, and hyperactivity
- Giving Feedback Remotely: Reinforcing, Adjusting, and Re-framing with a Systematic Approach
- Formalizing commitments: actions, follow-up, next steps
Motivating and Engaging Remotely
- Identify motivational factors: recognition, autonomy, growth, and purpose
- Establish engagement rituals: celebrations, regular feedback, mutual support
- Maintaining cohesion: informal connections, cooperation, and a sense of belonging
Preventing and managing tensions and sensitive situations
- Identifying misunderstandings: silent escalation, misinterpretations, passive conflicts
- Managing Tension Remotely: Facts, Impacts, Active Listening, Reframing, and Operational Agreements
- Setting boundaries without damaging the relationship: body language, words, evidence, follow-up
- Knowing when to switch to face-to-face (or phone) communication to strengthen the relationship
- Action Plan: Ensuring Successful Implementation
- Self-assessment: Strengths and Areas for Improvement in My Remote Management Style
- Building a weekly routine: rituals, goals, check-ins, and feedback
- Set three immediate commitments: starting tomorrow morning, within my team, using my tools
- Establish simple metrics: engagement, quality of collaboration, progress, and results. Details of the upcoming training will be provided.
Objectives
- Designing a simple, effective, and scalable internal training program
- Help employees advance more quickly through training tailored to their profiles
- Ensure the acquisition of skills through observation, practice, and follow-up
Educational objectives
- Identify the skills to be developed and set clear goals for improvement
- Design and deliver an impactful and engaging on-the-job training session
- Tailor your teaching approach to the employee’s profile (pace, method, level of independence)
- Observe a work situation and objectively analyze work practices
- Conduct effective debriefings and establish a follow-up process that includes assessment of learning outcomes
Target audience
- Sales Managers
- Operations managers
- Anyone who provides on-the-job training
Number of participants
8
Duration
2 days
Methods and pedagogy
- Serious game, the virtual team
- Provision of methods and tools (training matrix, checklists, interview frameworks)
- Practical exercises based on participants' real-world situations
- Individual questionnaire
- Simulation-based training: briefing, observation, debriefing, training sequence
- Group and individual assignments
- Interactive quizzes
Methods for assessing the acquisition of skills:
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
- Production of an operational deliverable
Prerequisites
None
People with disabilities:
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Equipment
- Writing board
- Projection screen
- Wi-Fi connection
- Klaxoon digital application or equivalent
Theme
Train and develop your teams
- Understanding the role of the manager-trainer: imparting knowledge, facilitating practice, and ensuring retention
- Distinguish between “inform,” “show,” “get someone to do,” and “help someone succeed”
- Identify the key factors for the success of an in-house training program (structure, timing, methodology, follow-up)
The Skills Cycle
- Understanding the stages of development: discovery, learning, independence, mastery
- Identify common learning mistakes and know how to use them to your advantage
- Define specific criteria for skill acquisition (observable and measurable)
The educational process
- Structuring a learning path: objectives, sequence, practice, feedback, reinforcement
- Determining what falls under the collective and what falls under the individual
- Develop a realistic training plan that is compatible with on-the-job activities
Identify training needs and objectives
- Identify the key competencies required for the position (technical, interpersonal, and methodological)
- Identify gaps: what is missing, what is holding us back, and what needs to be strengthened
- Formulate learning objectives: clear, achievable, and measurable
Preparing Your Training Matrix
- Creating a matrix: skills, levels, criteria, exercises, evidence of mastery
- Set priorities: “essential,” “important,” “later”
- Plan the stages: milestones, pace, training time, checkpoints
Workplace observation
- Understanding the difference between observing and interpreting
- Use a field analysis checklist: facts, behaviors, results, areas for improvement
- Identify the employee's strengths and areas for improvement
Delivering an impactful training session
- Preparing a training outline: objectives, agenda, success criteria, guidelines
- Give a helpful demonstration: simple, well-organized, and explained
- Practice: exercises, repetitions, error management
- Tailor teaching methods to the student's profile: pace, level of independence, and learning styles
The educational debriefing
- Conducting a structured debrief: facts, reflections, analysis, areas for improvement, action plan
- Providing effective feedback: specific, balanced, and focused on improvement
- Issuing a written warning to an employee: raising awareness and fostering commitment
Training monitoring and assessment of learning outcomes
- Develop a monitoring plan: frequency, scope, and metrics
- Conduct the pre-training briefing and the post-training debriefing
- Assessing learning outcomes: evidence, role-playing exercises, quizzes, practical application
- Building lasting habits: rituals, one-time coaching, and skill reinforcement
- Serious game, the virtual team
- Provision of methods and tools (training matrix, checklists, interview frameworks)
- Practical exercises based on participants' real-world situations
- Individual questionnaire
- Simulation-based training: briefing, observation, debriefing, training sequence
- Group and individual assignments
- Interactive quizzes
Methods for assessing the acquisition of skills:
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
- Production of an operational deliverable
Prerequisites
None
People with disabilities:
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Equipment
- Writing board
- Projection screen
- Wi-Fi connection
- Klaxoon digital application or equivalent
Theme
Train and develop your teams
- Understanding the role of the manager-trainer: imparting knowledge, facilitating practice, and ensuring retention
- Distinguish between “inform,” “show,” “get someone to do,” and “help someone succeed”
- Identify the key factors for the success of an in-house training program (structure, timing, methodology, follow-up)
The Skills Cycle
- Understanding the stages of development: discovery, learning, independence, mastery
- Identify common learning mistakes and know how to use them to your advantage
- Define specific criteria for skill acquisition (observable and measurable)
The educational process
- Structuring a learning path: objectives, sequence, practice, feedback, reinforcement
- Determining what falls under the collective and what falls under the individual
- Develop a realistic training plan that is compatible with on-the-job activities
Identify training needs and objectives
- Identify the key competencies required for the position (technical, interpersonal, and methodological)
- Identify gaps: what is missing, what is holding us back, and what needs to be strengthened
- Formulate learning objectives: clear, achievable, and measurable
Preparing Your Training Matrix
- Creating a matrix: skills, levels, criteria, exercises, evidence of mastery
- Set priorities: “essential,” “important,” “later”
- Plan the stages: milestones, pace, training time, checkpoints
Workplace observation
- Understanding the difference between observing and interpreting
- Use a field analysis checklist: facts, behaviors, results, areas for improvement
- Identify the employee's strengths and areas for improvement
Delivering an impactful training session
- Preparing a training outline: objectives, agenda, success criteria, guidelines
- Give a helpful demonstration: simple, well-organized, and explained
- Practice: exercises, repetitions, error management
- Tailor teaching methods to the student's profile: pace, level of independence, and learning styles
The educational debriefing
- Conducting a structured debrief: facts, reflections, analysis, areas for improvement, action plan
- Providing effective feedback: specific, balanced, and focused on improvement
- Issuing a written warning to an employee: raising awareness and fostering commitment
Training monitoring and assessment of learning outcomes
- Develop a monitoring plan: frequency, scope, and metrics
- Conduct the pre-training briefing and the post-training debriefing
- Assessing learning outcomes: evidence, role-playing exercises, quizzes, practical application
- Building lasting habits: rituals, one-time coaching, and skill reinforcement
Methods and pedagogy
2 days
Duration
8
Number of participants
- Sales Managers
- Operations managers
- Anyone who provides on-the-job training
Target audience
- Identify the skills to be developed and set clear goals for improvement
- Design and deliver an impactful and engaging on-the-job training session
- Tailor your teaching approach to the employee’s profile (pace, method, level of independence)
- Observe a work situation and objectively analyze work practices
- Conduct effective debriefings and establish a follow-up process that includes assessment of learning outcomes
Educational objectives
- Designing a simple, effective, and scalable internal training program
- Help employees advance more quickly through training tailored to their profiles
- Ensure the acquisition of skills through observation, practice, and follow-up
Objectives
Objectives:
- Anticipating and managing conflict situations
- Knowing how to conduct performance review meetings
- Return to a positive situation
Educational objectives
- Managing Three Conflict Situations: Reframe, Conflict of Interest, and Mediation Meetings
- Structure their interviews
- Find the right pace
- Mastering inductive communication techniques
- Confront an employee with their inconsistencies
- Develop a plan for improvement
- Secure commitments
Target audiences:
- Managers
- Project Manager
- Executives
- Coaches, consultants
Participants per session:
8
Duration:
1 to 2 days
Teaching methods
- Contributions of methods
- Case studies
- Training through simulations
- Group and individual assignments
Methods for assessing the acquisition of skills:
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
Prerequisites:
- Individual interview and preliminary questionnaire to ensure that expectations align with the content
People with disabilities:
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Required equipment
- Writing board
- Projection screen
- Wi-Fi connection
- Klaxoon digital application or equivalent
- Connected devices (tablet, computer, etc.)
Topics:
The conflict and its origins
- Attitudes, behaviors, and remarks that lead to conflict
- Behaviors that signal conflict
- Rules and expected behavior
Conflict situations
- Conflicts within the team
- Conflicts in Meetings
- Interdepartmental conflicts
The refocusing meeting
- Distinguish between a performance review and a disciplinary hearing
- Preparing for a performance review: the "concerns" discussion
- Structure of the interview and rules of conduct
The conciliation hearing
- Under what circumstances should mediation be conducted between two employees?
- The process to be implemented
- Rules of Conduct
Conflict of interest
- What is a conflict of interest?
- The win-win concept
- The Cone of Possibilities and MESOR
- Structure of the interview and rules of conduct
Techniques of Influence
- The sequence of questions and partial agreements
- How to Come Out on Top in Conflict Situations: The ERICA Technique
Objectives:
- Understanding and Embracing the Value of One-on-One Interviews
- Conduct an objective assessment of the employee's performance
- Work together to develop a motivating action plan
At the end of the training, participants will be able to:
- Prepare effectively for their interviews
- Structure their approach
- Explain the benefits of this meeting for all parties
- Evaluate employee performance while taking into account the job requirements
- Link the challenges of the role to actual performance
- Developing a progress plan
- Get on board with the improvement plan
- Master communication techniques
Target audiences:
Managers
Participants per session:
8
Duration:
1 day
Teaching methods
- Contributions of methods
- Case studies
- Training through simulations
- Group and individual assignments
Methods for assessing the acquisition of skills:
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
Prerequisites:
- Individual interview and preliminary questionnaire to ensure that expectations align with the content
People with disabilities:
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Required equipment
- Writing board
- Projection screen
- Wi-Fi connection
- Klaxoon digital application or equivalent
- Connected devices (tablet, computer, etc.)
Topics:
Why conduct individual interviews?
- The one-on-one meeting: a tool for management and skill development
- The benefits for employees, managers, and the company
Key Features of the Performance Review
- Using the medium:
- The expected role
- The company's strategy and the department's objectives
- The Performance Scale
- The Competency Framework
- Requirements
- How the interview will proceed:
- Review and Analysis of the Past Period
- Future Goals and Challenges
- Identification of necessary resources: training, support, mentoring, equipment, etc.
- Career advancement opportunities, job mobility…
What It Takes to Succeed in the Annual Performance Review
- Providing meaning and opportunities
- Rules of conduct for face-to-face interactions
- Adherence to speaking time limits
Establish and adhere to action plans
- Definition of the objective
- The different types of objectives (quantitative, qualitative)
- Definition of an action plan
- The conditions for a successful action plan
Conducting constructive one-on-one meetings
- Sharing findings
- Rules for effective communication:
- The sequence of questions and partial agreements
- List the tasks and support items
- Conduct a fact-based assessment
- Develop progress plans:
- Translate intentions into concrete, measurable actions
- Developing a skills development plan
- Highlight the support options
Objectives:
- Understanding and Embracing the Value of One-on-One Interviews
- Conduct an objective assessment of the employee's performance
- Work together to develop a motivating action plan
At the end of the training, participants will be able to:
- Prepare effectively for their interviews
- Structure their approach
- Explain the benefits of this meeting for all parties
- Evaluate employee performance while taking into account the job requirements
- Link the challenges of the role to actual performance
- Developing a progress plan
- Get on board with the improvement plan
- Master communication techniques
Target audiences:
Managers
Participants per session:
8
Duration:
1 day
Teaching methods
- Contributions of methods
- Case studies
- Training through simulations
- Group and individual assignments
Methods for assessing the acquisition of skills:
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
Prerequisites:
- Individual interview and preliminary questionnaire to ensure that expectations align with the content
People with disabilities:
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Required equipment
- Writing board
- Projection screen
- Wi-Fi connection
- Klaxoon digital application or equivalent
- Connected devices (tablet, computer, etc.)
Topics:
Why conduct individual interviews?
- The one-on-one meeting: a tool for management and skill development
- The benefits for employees, managers, and the company
Key Features of the Performance Review
- Using the medium:
- The expected role
- The company's strategy and the department's objectives
- The Performance Scale
- The Competency Framework
- Requirements
- How the interview will proceed:
- Review and Analysis of the Past Period
- Future Goals and Challenges
- Identification of necessary resources: training, support, mentoring, equipment, etc.
- Career advancement opportunities, job mobility…
What It Takes to Succeed in the Annual Performance Review
- Providing meaning and opportunities
- Rules of conduct for face-to-face interactions
- Adherence to speaking time limits
Establish and adhere to action plans
- Definition of the objective
- The different types of objectives (quantitative, qualitative)
- Definition of an action plan
- The conditions for a successful action plan
Conducting constructive one-on-one meetings
- Sharing findings
- Rules for effective communication:
- The sequence of questions and partial agreements
- List the tasks and support items
- Conduct a fact-based assessment
- Develop progress plans:
- Translate intentions into concrete, measurable actions
- Developing a skills development plan
- Highlight the support options
- Details of the upcoming training session.
Objectives:
- Adapt to changes in the law
- Link employees' career goals to available training opportunities
- Conduct performance reviews in alignment with the company’s strategy, professional objectives, and the “Branch”
At the end of the training, participants will be able to:
- Prepare effectively for their interviews
- Structure their approach
- Explain the benefits of this meeting for all parties
- Evaluate employee performance while taking into account the job requirements
- Developing a training plan that takes into account societal and employee concerns
- Ensure the monitoring and traceability of the professional development plan
- Master communication techniques
Target audiences:
Managers
Participants per session:
6 to 10
Duration:
1 day
Teaching methods
- Contributions of methods
- Case studies
- Training through simulations
- Group and individual assignments
Methods for assessing the acquisition of skills:
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
Prerequisites:
- Individual interview and preliminary questionnaire to ensure that expectations align with the content
People with disabilities:
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Required equipment
- Writing board
- Projection screen
- Wi-Fi connection
- Klaxoon digital application or equivalent
- Connected devices (tablet, computer, etc.)
Topics:
Implement legal changes resulting from the 2014 Vocational Training Act
- Key provisions of the 2014 Education Act
- The key issues and specific aspects of the performance review (objectives, differences from the annual review, tools, materials, approach, etc.)
Features of the professional development interview
- Distinguishing between performance, skills, and potential
- Skills Assessment
- Skills to develop and career goals
- The process for developing skills
- Employee support
Requirements for passing the professional development interview
- Set the tone for the interview and clarify the expected objectives
- Rules of conduct for face-to-face interactions
- Adherence to speaking time limits
Conducting professional development interviews
- Structure of the interview
- Keep your assessment objective
- Help the employee clarify their career goals
- Identify development initiatives that align with the objectives
- The Rules of Effective Communication: Asking Questions and Rephrasing
- Understanding the unique needs of older workers and the strategies to implement in preparation for the second half of their careers
Ensure the tracking and traceability of performance reviews
- Understand the characteristics of various professional development programs (Personal Training Leave [CPF], Validation of Acquired Experience [VAE], skills assessments, career counseling, etc.)
- Provide support and regularly monitor the employee's professional development and career path
- Understanding the roles of the various stakeholders (managers, HR, employees)
Objectives:
- Strengthening your impact when dealing with a group
- Developing your eloquence
- Maintain and control your audience's attention throughout your presentation.
- Structure your interventions
- Managing conflict situations
Duration:
2 days
Methods and teaching approaches:
- Contributions of methods
- Case studies
- Training through simulations
- Group and individual assignments
Participants:
10 at most
Agenda: 1. Different types of meetings
- The briefs
- Information meetings
- Kick-off meetings
- Production meetings
2. Developing Your Presentation
- Prepare and structure your presentations
- The choice of drivers
- The introduction: asserting yourself and sparking interest
- The conclusion: positively influence and measure satisfaction
3. Rules for spoken expression
- Voice (tone, modulation, speed)
- Attitude (eye contact, body language, use of space)
- Managing your speaking time
- Use the three communication channels (visual, auditory, kinesthetic)
- Choosing the language
4. Facilitation techniques: when and how to use them?
- Facilitation techniques (different types of questions, rhetoric, polling, etc.)
- Facilitator's tools (projector, flip chart, etc.)
- How do you get a band to produce?
- Argumentation rhetoric
5. Assess your audience’s receptiveness and mindset
- What characterizes an audience
- Knowing how to interpret your audience's body language
- The sequence of partial agreements
6. Body language
- The different types of postures
- Identify inconsistencies between discourse and actions
- Synchronize your speech and gestures
7. How do you handle difficult situations?
- Due to the host
- Due to the content
- Due to the participants
- The different participant profiles
8. Establish credibility
- Handling objections
- Anticipating objections
- Oratorical precautions
Objectives:
- A Successful Start in a New Position
- Establish credibility
- Take charge of your team immediately
- Establishing leadership and legitimacy
Duration:
2 days
Methods and teaching approaches:
- Contributions of methods
- Case studies
- Training through simulations
- Group and individual assignments
Participants:
10 at most
Program:
1. Establish credibility
- Becoming aware of your image and the impression you make when speaking to a group
- Rules for self-introduction
2. The challenges and context of his new role
- Understand the challenges and context of the new position before officially starting
- Planning Your Data Collection
3. Essential information to obtain before starting the job
- Knowing how to find useful information
- Winning strategies, pitfalls to avoid
The Orientation Plan
4. How to Make Your Presentation Meeting a Success
- Engage the group and manage interactions
- The mourning ritual
- Structuring Your Presentation Meeting
- Different ways to build connections
5. How to Succeed in Initial One-on-One Interviews
- Rules to follow before, during, and after
- Build trust and appreciate each person's unique qualities
- identify the profiles of its employees
- Determine future outreach strategies
6. Develop a team strategy
- Identify your strengths and areas for improvement
- Developing individual and group action plans
Sales management
Objectives:
- Master and apply sales management methods
- Raise awareness of the need to be proactive
- How to Build a Heat Pump
Duration:
2 days
Methods and teaching approaches:
- Contributions of methods
- Case studies
- Training through simulations
- Group and individual assignments
Participants:
10 at most
Methods for assessing the acquisition of skills:
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
Prerequisites:
- Individual interview and preliminary questionnaire to ensure that expectations align with the content
People with disabilities:
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Required equipment
- Writing board
- Projection screen
- Wi-Fi connection
- Klaxoon digital application or equivalent
- Connected devices (tablet, computer, etc.)
Program:
1. Measuring performance in your sector
- Static/Dynamic Analysis
- Quantitative/qualitative analysis
2. Financial analysis of one’s portfolio
- Business and financial objectives
- Key financial indicators to monitor
- Marketing costs
- The ROI of actions
3. Prepare the business plan
- Aligning objectives and priorities
- Identify priorities for action
- Set a primary, secondary, and fallback objective
- The plan for allocating financial and marketing resources…
4. Quantify sales activity
- Performance indicators
- Quantitative indicators
- Qualitative indicators
- Creating Your Landing Chart
5. Describe the business activity
- Business and financial objectives
- Choosing sales channels
- Targeting criteria
- The Stakeholder Strategy
- Return rates per share
- Maximize profitable sales time
6. Plan sales activities
- Taking into account the time factor between effort and results
- Balance customer acquisition and retention efforts effectively
- Translate sales activities into probabilities of outcomes
- Manage action priorities
7. Sales Management
- Sales metrics
- Key indicators to monitor
- Monitoring tools
Objectives:
- Help employees recognize their strengths and weaknesses
- Implement targeted, results-oriented skills development plans
- Assessing acquired skills
Duration:
2 days
Methods and teaching approaches:
- Contributions of methods
- Case studies
- Training through simulations
- Group and individual assignments
Participants:
10 at most
Methods for assessing the acquisition of skills:
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
Prerequisites:
- Individual interview and preliminary questionnaire to ensure that expectations align with the content
People with disabilities:
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Required equipment
- Writing board
- Projection screen
- Wi-Fi connection
- Klaxoon digital application or equivalent
- Connected devices (tablet, computer, etc.)
Program:
1. Train and develop your salespeople
- The Skills Cycle
- The educational process
2. Sales observation
- How do you analyze a sales interview?
- The field analysis grid
- The different types of field support
- Recognizing the gaps that need to be addressed
- Assessment of learning outcomes
- Tracking goals
- Rules to follow before and during
- The debriefing
3. The training interview
- Preparing Your Training Matrix
- Determine the teaching approach best suited to an employee's profile
- Delivering an impactful training session
4. Training follow-up
- The Pre-Training Briefing
- The training debriefing
- Assessment of learning outcomes
Objectives:
- Understand and master the challenges of your category
- Develop a sales strategy tailored to retail stores
- Increase sales and reduce inventory levels
Duration:
2 days
Methods and teaching approaches:
- Contributions of methods
- Case studies
- Training through simulations
- Group and individual assignments
Participants:
10 at most
Methods for assessing the acquisition of skills:
- At the end of each skill block
- Assessment of learning outcomes following role-playing exercises
- Control quiz
Prerequisites:
- Individual interview and preliminary questionnaire to ensure that expectations align with the content
People with disabilities:
Contact us (Jacques Figoni +33(0)1 46 48 46 48)
Required equipment
- Writing board
- Projection screen
- Wi-Fi connection
- Klaxoon digital application or equivalent
- Connected devices (tablet, computer, etc.)
Program:
1. Understand and master the challenges of your category
- Identify the information to be processed and the analyses to be performed
- Conduct an objective assessment
- Aligning objectives and priorities
- The role matrix and goal validation
2. Building a product assortment tailored to stores
- The product mix
- Adapt the sales floor to the category strategy
- Tailor merchandising to customer preferences
- Identify the essential elements of a commercial offering
- Brand selection
3. Developing a sales strategy
- Revenue / Margin / Days of Inventory
- Seasonal sales
- Sales Promotion: Promotional and Ongoing
- Respect for the actors' weight
- Align your strategy with your stores
4. Increase sell-through and optimize inventory
- Building a Product-Based Business Plan
- Managing the product lifecycle
- Knowing how to identify variable costs
- Define procurement methods
- Improve customer service levels
Customer relations
Training content to come.
Training content to come.
Training content to come.
Internal and external communication
Training content to come.
Training content to come.
Change management
Training content to come.
Behavioral approaches
Training content to come.
Training content to come.
Training content to come.
Training content to come.
Training content to come.
Sale
Objectives
Enable sales representatives to structure and optimize their prospecting approach (telephone, digital, field) in order to increase the number and quality of engaging contacts/prospects.
Educational objectives
- Understanding the key stages of prospecting: targeting, segmentation, approach, and making contact.
- Master scripts and methods for engaging customers (phone, email, social media).
- Effectively manage roadblocks, objections, and follow-ups.
- Implement an operational and measurable prospecting plan.
Target audience
Sales representatives, telemarketers, business developers, development managers (B2B or B2C) who want to boost their prospecting volume.
Participants per session
To be determined (e.g., 6-12 people) – may vary depending on the duration to be confirmed by MVO.
Duration
To be defined (e.g., 1 day = 7 hours or 2 days = 14 hours).
Teaching methods
In-house training. Alternating between theoretical input, practical workshops, role-playing, and customized real-world scenarios.
Methods for assessing skill acquisition
Quiz or test at the beginning and end of the session. Assessment through role-playing: prospecting script, simulated call or initial contact, prospecting plan to be submitted.
Prerequisites
Good command of telephone, messaging, and email tools. Motivation to develop a proactive approach to prospecting.
Required equipment
Equipped room (video projector, Internet connection). For participants: telephone or headset, computer or tablet for emails and social media.
People with disabilities
Accessibility to be confirmed — adaptation required (compatible digital media, accessible room, audio/visual format).
Themes
- Overview of prospect types
- Effective segmentation and targeting
- Preparation of prospect/data files
- Script and telephone/email greeting
- Dam management and objections
- Follow-up and tracking of prospects
- Measuring results (contact rate, appointments, conversion)
- Concrete prospecting action plan.
Objectives
Help participants define and implement a strategy for a network of influencers, partners, or ambassadors in order to increase distribution channels and visibility.
Educational objectives
- Identify the objectives, targets, and terms of a network (suppliers, distributors, prescribers).
- Develop a network business model tailored to the company.
- Define the criteria for selecting, recruiting, and coordinating the network.
- Implement tools for monitoring, motivating, and improving the network's performance.
Target audience
Executives, business development managers, partnership managers, network managers wishing to structure or strengthen their network.
Participants per session
To be specified (e.g., 8-12 people).
Duration
To be defined (e.g., 1 day or 2 days).
Teaching methods
Alternating between methodological input, strategic workshops, case studies from the company, and discussions between participants.
Methods for assessing skill acquisition
Restitution of a strategic network map, recruitment or facilitation simulation, end-of-module quiz.
Prerequisites
Knowledge of the company's market and its existing distribution channels.
Required equipment
Equipped room, flipchart, computer, Internet connection.
Knowledge of the company's market and its existing distribution channels.
People with disabilities
Teaching methods
To be adapted according to specific needs.
Themes
- Definition of network objectives (volume, visibility, relay)
- Analysis of target partners/referrers/influencers
- Business model and network compensation
- Recruitment criteria and process
- Network communication and coordination (motivation, retention)
- Management and monitoring tools (KPIs, reporting)
- Practical cases: deployment scenario.
Objectives
Train participants to optimize the scheduling of qualified appointments, either face-to-face or remotely, to maximize the effectiveness of sales appointments.
Educational objectives
- Establish the preparatory steps: targeting, qualification, contact script.
- Master the techniques of calling, messaging, or emailing to secure an appointment.
- Adapt your message according to the channel (phone, messaging, social media).
- Handling refusals, objections, and follow-ups.
- Effectively organize appointment follow-ups.
Target audience
Sales representatives, telemarketers, account managers, office-based or field-based, who want to improve their appointment-setting rate.
Participants per session
To be determined (e.g., 6-10 people).
Duration
To be determined (e.g., 1 day).
Teaching methods
Hands-on workshops with scripts, role-playing, messaging, call simulations, and feedback.
Methods for assessing skill acquisition
Simulation of making appointments in real-life conditions, evaluation by trainer with feedback form, post-training follow-up via appointment-making indicator.
Prerequisites
Knowledge of basic sales techniques and access to prospect files.
Required equipment
Phone or headset, computer/tablet, messaging, equipped room.
People with disabilities
Possible adaptations – provide specific equipment.
Themes
- Qualification and definition of the target appointment
- Call script / opening message
- Persuasion and hooking techniques
- Handling of roadblocks and objections
- Effective reminders
- Organization and tracking of appointments (calendar, CRM)
- Individual action plan.
Objectives
Develop participants' sales skills to conduct effective sales interviews, close deals, and build customer loyalty.
Educational objectives
- Mastering the sales pitch: preparation, discovery, argumentation, objections, conclusion.
- Adapt the approach to the customer type (B2B/B2C).
- Develop consultative sales skills (listening, questioning, solution).
- Build trust and loyalty.
Target audience
Sales representatives, field or office-based salespeople, sales unit managers who want to boost their sales performance.
Participants per session
To be determined (e.g., 6-12 people).
Duration
To be determined (e.g., 1 or 2 days).
Teaching methods
Interactive training: theoretical input, role-playing, case studies, video feedback, field support.
Methods for assessing skill acquisition
Final role-play, trainer evaluation, self-evaluation, post-training indicators (conversion rate, average basket size).
Prerequisites
Knowledge of sales fundamentals, interest in business development.
Required equipment
Equipped room, video projector, sales materials (product sheets), customer database, CRM.
People with disabilities
Provide accommodations – adapted materials, audio/visual format.
Themes
- Preparing for the sales meeting
- Discovering customer needs
- Construction and justification of the offer
- Handling objections
- Closing techniques
- Customer loyalty and moving upmarket
- Individual action plan.
Objectives
Enable sales representatives to master remote sales techniques (telephone, video conferencing, email, social media) in order to increase conversion rates without physical presence.
Educational objectives
- Prepare and structure a sales meeting via video conference or telephone.
- Mastering remote engagement, discovery, and argumentation techniques.
- Strengthen the business relationship despite the lack of physical contact.
- Use digital tools effectively: video conferencing, screen sharing, interactive documents.
- Conclude and secure an agreement remotely.
Target audience
Office-based sales representatives, inside sales teams, business developers, customer advisors, video sales representatives.
Participants per session
6 to 10 people.
Duration
1 day.
Teaching methods
Alternating demonstrations, role-playing, simulated calls/video calls, analysis of real cases, creation of personalized scripts.
Methods for assessing skill acquisition
Video/phone interview simulation, quiz, evaluation based on criteria (clarity, structure, persuasion).
Prerequisites
Basic proficiency with computer tools and video conferencing solutions (Zoom, Teams, etc.).
Required equipment
Computer with webcam, headset, stable internet connection.
People with disabilities
Possible accommodations (captioning, transcription, adapted materials).
Themes
- Preparing for a remote interview
- Remote hooking techniques
- Vocal posture & managing silence
- Digital presentation tools
- Argumentation & perceived value
- Remote objection handling
- Conclusion & customer commitment
- Individual action plan
Objectives
Strengthen salespeople's ability to defend value and prices, negotiate strategically, and preserve margins.
Educational objectives
- Understanding the fundamentals of negotiation and the cognitive biases at play.
- Prepare your strategy: areas, concessions, alternatives.
- Build an argument based on value rather than price.
- Resist customer pressure and defend your price without being aggressive.
- Reach a win-win agreement.
Target audience
Sales representatives, buyers/sellers, account managers, B2B/B2C negotiators.
Participants per session
6 to 12 people.
Duration
1 to 2 days.
Teaching methods
Filmed role-playing games, negotiation simulations, argumentation workshops, real-life cases related to participants' activities.
Assessment methods
Graded simulation, quiz, self-assessment of skills, observation by the trainer.
Prerequisites
Knowledge of basic sales techniques.
Required equipment
Equipped room, sales materials, margin calculation.
People with disabilities
Adaptations possible according to specific needs.
Themes
- Preparation & negotiation strategy
- Price defense techniques
- Perceived value vs. listed price
- Pressure management & power ratio
- Price-related objections
- Controlled concessions
- Conclusion & securing the agreement
- Individual action plan
Objectives
Accelerate the ability to effectively close sales meetings while maximizing the signing rate.
Educational objectives
- Identify buying signals and key moments to close the deal.
- Use closing techniques tailored to different customer profiles.
- Overcoming final objections before commitment.
- Formalize the agreement and secure the decision.
Target audience
Sales representatives, salespeople, business developers, sales consultants.
Participants per session
6 to 12 people.
Duration
1 day.
Teaching methods
Simulations, role-playing, analysis of real-life cases, intensive training in closing techniques.
Assessment methods
Conclusion simulation, final quiz, self-assessment.
Prerequisites
Have experience in sales maintenance.
Required equipment
Equipped room, customer files, sales materials.
People with disabilities
Possible adaptations (tempo, alternative supports).
Themes
- Buy signals & timing
- Conclusion techniques (direct, alternative, validation, implication, etc.)
- Final objections & reassurance
- Posture & nonverbal communication
- Formalization of the agreement
- Customer engagement & initial actions
- Individual action plan
Objectives
Optimize sales performance by structuring your organization, planning, and activity monitoring.
Educational objectives
- Build a results-oriented schedule.
- Prioritize high-impact actions: prospecting, appointments, follow-ups.
- Use tracking tools (CRM, pipeline, dashboards).
- Evaluate and manage your daily sales activities.
- Improve self-discipline and pace of execution.
Target audience
Sales representatives, salespeople, sales managers, business developers.
Participants per session
6 to 12 people.
Duration
1 day.
Teaching methods
Operational workshops, creation of a personalized schedule, prioritization exercises, implementation of a dashboard.
Assessment methods
Submission of an organizational plan, quiz, follow-up on post-training actions.
Prerequisites
None.
Required equipment
Computer, CRM (if available), work calendar.
People with disabilities
Adaptations possible as needed.
Themes
- Analysis of its activity
- Prioritization & organization
- Sales time management
- Pipeline & opportunity tracking
- Business discipline & efficiency rituals
- Dashboards & KPIs
- Personalized action plan
B2C - Retail
Objectives
Optimize the performance of point-of-sale teams by improving the quality of customer service, advice, and conversion.
Educational objectives
- Structure a seamless and engaging customer journey.
- Master the fundamentals of face-to-face customer relations.
- Quickly diagnose customer needs to personalize the sale.
- Promote products, create preference, and increase average basket size.
- Close sales effectively in-store and promote customer loyalty.
Target audience
Salespeople, customer advisors, store managers, point-of-sale teams.
Participants per session
6 to 10 people.
Duration
1 to 2 days.
Teaching methods
Field simulations, role-playing, analysis of real-life cases, practical workshops on products, observation, and feedback.
Assessment methods
Role-playing exercises with scores, final quiz, self-assessment of skills, observation in real-life situations (if possible).
Prerequisites
No prerequisites.
Required equipment
Retail space, products, sales materials, equipped room.
People with disabilities
Possible adaptations depending on the nature of the disability.
Themes
- Welcome & initial contact
- Identifying needs and motivations
- Product argumentation & demonstration
- Business posture and body language
- Handling objections in-store
- Face-to-face closing techniques
- Customer loyalty & brand image
- Individual action plan
Objectives
Increase revenue by improving salespeople's ability to offer options, add-ons, and upgrades without perceived pressure.
Educational objectives
- Identify ways to increase the average basket size.
- Use the right business recovery techniques.
- Adapt the sales pitch to each customer type.
- Mastering upselling based on perceived value.
- Propose naturally, without forcing or damaging the relationship.
Target audience
Salespeople, in-store advisors, face-to-face or telephone sales forces.
Participants per session
6 to 10 people.
Duration
1 day.
Teaching methods
Argumentation workshops, role-playing, demonstrations, designing sales pitch scripts, real-life scenarios.
Assessment methods
Role-playing games, final quiz, self-assessment.
Prerequisites
Master the basics of sales.
Required equipment
Products, sales materials, fully equipped room.
People with disabilities
Possible adaptations (visual aids, adjusted pace).
Themes
- Understanding the average basket mechanism
- Identify opportunities for commercial recovery
- Additional arguments & highlighting benefits
- Premiumization techniques
- Timing and finesse in suggestion
- Posture and language to avoid pressure
- Loyalty through satisfaction
- Individual action plan
Objectives
Improve customer satisfaction, loyalty, and long-term value by professionalizing the business relationship.
Educational objectives
- Understanding customer expectations, behaviors, and types.
- Structure a qualitative and consistent relationship journey.
- Managing difficult situations and dissatisfaction.
- Develop active loyalty and recurring sales.
- Measuring satisfaction and managing customer relations.
Target audience
Sales representatives, customer advisors, customer service representatives, CRM managers.
Participants per session
6 to 12 people.
Duration
1 day (or 2 days depending on desired depth).
Teaching methods
Workshops, case studies, role-playing, analysis of real-life situations, development of a relationship plan.
Assessment methods
Role-playing games, final quiz, evaluation by the trainer.
Prerequisites
None.
Required equipment
Equipped room, CRM (if available), customer tracking tools.
People with disabilities
Adaptations possible as needed.
Themes
- The fundamentals of customer relations
- Customer types & adapting your message
- Handling dissatisfaction and complaints
- Customer loyalty and lifetime value
- Relationship journey & follow-up rituals
- Empathy, posture, and communication
- Satisfaction/loyalty tracking KPIs
- Individual action plan
B2B - Sales to businesses
Objectives
Mastering the briefing process to obtain all the necessary information, frame the client's expectations, and lay the groundwork for a compelling proposal.
Educational objectives
- Structure a comprehensive and professional briefing.
- Identify explicit, implicit, and latent needs.
- Use the right questioning and rephrasing techniques.
- Validate the scope, constraints, and selection criteria.
- Avoid gray areas that compromise the future proposal.
Target audience
B2B sales representatives, project managers, account managers, consultants, business developers.
Participants per session
6 to 10 people.
Duration
1 day.
Teaching methods
Filmed role-playing exercises, analysis of real briefs, creation of a brief template, questioning workshops.
Assessment methods
Simulated briefing, evaluation grid, final quiz.
Prerequisites
None.
Required equipment
Equipped room, client documents, briefing grid (provided).
People with disabilities
Adaptations can be made according to individual needs.
Themes
- The challenges of taking a brief
- Strategic & exploratory questioning
- Identifying constraints, budget, timing, decision-makers
- Reformulation & validation
- Operational briefing grid
- Analysis and qualification of needs
- Individual action plan
Objectives
Strengthen the impact of sales pitches to maximize the win rate against the competition.
Educational objectives
- Structure a clear, compelling, and customer-focused presentation.
- Differentiate the commercial proposal.
- Master storytelling, demonstration, and proof.
- Handling difficult questions, objections, and risky moments.
- Close the deal effectively and secure the commitment.
Target audience
B2B sales representatives, consultants, business engineers, account managers.
Participants per session
6 to 10 people.
Duration
1 to 2 days depending on requirements.
Teaching methods
Filmed role-playing exercises, individual coaching, analysis of actual defenses, development of a structured pitch.
Assessment methods
Filmed defense with evaluation grid, final quiz, self-evaluation.
Prerequisites
Have previously prepared or presented business proposals.
Required equipment
Equipped room, video projector, commercial proposal, visual aids.
People with disabilities
Possible adaptations (adapted visual/written materials).
Themes
- Structure of an effective defense
- Customization and customer logic
- Commercial storytelling & evidence
- Handling objections and difficult questions
- Posture, rhythm, nonverbal language
- Conclusion & securing the next steps
- Individual action plan
Objectives
Professionalize strategic account management by strengthening control over stakeholders, challenges, processes, and opportunities.
Educational objectives
- Map decision-makers, influencers, and users.
- Identify business, political, and organizational challenges.
- Develop a growth strategy for key accounts.
- Develop a lasting relationship that generates value.
- Manage performance and anticipate risks.
Target audience
Key account managers, major account managers, business engineers, B2B sales representatives.
Participants per session
6 to 12 people.
Duration
2 days.
Teaching methods
Real-life case studies, stakeholder mapping, strategy workshops, simulations, customized account plans.
Assessment methods
Submission of a complete account plan, quiz, trainer evaluation.
Prerequisites
Knowledge of the B2B sales cycle.
Required equipment
Equipped room, business documents, chart of accounts.
People with disabilities
Possible adaptations.
Themes
- Strategic account analysis
- Mapping of stakeholders
- Opportunity detection
- Approach & influence strategy
- 12-month action plan
- Risk management & barriers
- KPI tracking
- Operational account plan
Objectives
Elevate customer relations to move from an executor role to a strategic partner role.
Educational objectives
- Understanding customer expectations of a modern partner.
- Strengthen perceived added value through advice, insights, and co-construction.
- Shift from a reactive approach to a proactive approach.
- Develop a relationship based on trust and reciprocity.
- Increase loyalty and long-term opportunities.
Target audience
B2B sales representatives, consultants, account managers, project managers.
Participants per session
6 to 12 people.
Duration
1 day.
Teaching methods
Role-playing, posture workshops, analysis of real-life situations, building a relationship plan.
Assessment methods
Role-playing games, quizzes, self-assessment.
Prerequisites
Business experience desired.
Required equipment
Equipped room, customer documents.
People with disabilities
Possible adaptations.
Themes
- Service provider vs. partner: the key differences
- Posture, communication, proactivity
- Providing insights and strategic value
- Building customer trust
- Develop a long-term relationship
- Relationship rituals & follow-up
- Individual action plan
Objectives
Increase the chances of success in calls for tenders by professionalizing the analysis, response, and defense.
Educational objectives
- Read and analyze a call for tenders methodically.
- Develop a clear, comprehensive, and distinctive response.
- Highlight the company's strengths.
- Structure the argument according to the scoring criteria.
- Prepare for your thesis defense with impact.
Target audience
Business engineers, B2B sales representatives, project managers, sales back-office teams.
Participants per session
6 to 12 people.
Duration
1 to 2 days.
Teaching methods
Analysis of real tenders, guided writing, workshops, mock presentations.
Assessment methods
Partial drafting of response, defense, quiz.
Prerequisites
No formal prerequisites, commercial experience is a plus.
Required equipment
Equipped room, real or fictitious case studies, office tools.
People with disabilities
Possible adaptations according to needs.
Themes
- Specification analysis
- Offer development & sales pitch
- Formatting & readability
- Differentiation strategy
- Preparing for the defense
- Checklists & success criteria
- Individual action plan
BtoD - Indirect sales
Objectives
Develop a high-performing network of business introducers to increase commercial opportunities and expand the company's reach.
Educational objectives
- Identify the profiles of potential contributors (independents, influencers, partners).
- Define the criteria for selecting a reliable business provider.
- Build a win-win collaboration model.
- Approach, convince, and sign contracts with future contributors.
- Structure monitoring, reporting, and management tools.
Target audience
Executives, development managers, partnership managers, B2B sales representatives, network managers.
Participants per session
6 to 12 people.
Duration
1 day.
Teaching methods
Case studies, targeting workshops, role-playing exercises for the partner approach, development of a business contribution agreement template.
Assessment methods
Quiz, simulation of a meeting with a business introducer, presentation of a network development plan.
Prerequisites
Knowledge of the market and the company's offerings.
Required equipment
Equipped room, computers, business documents.
People with disabilities
Possible adaptations according to needs.
Themes
- Types of business introducers
- Identification & targeting criteria
- Partner pitch
- Compensation & Contractualization Model
- Mutual relationships and obligations
- Monitoring and performance tools
- Individual action plan
Objectives
Professionalize the recruitment process for distributors or prescribers in order to build a solid, competent, and motivated network.
Educational objectives
- Define the ideal profile of the distributor or prescriber.
- Identify the best sources of recruitment.
- Prepare and conduct an effective selection interview.
- Present the company's offer in a compelling manner.
- Assess the motivations, skills, and risks associated with the future distributor.
- Implement a structured onboarding process.
Target audience
Network managers, development managers, sales managers, SME executives.
Participants per session
6 to 12 people.
Duration
1 day.
Teaching methods
Selection role-playing games, assessment matrices, case studies, integration pathway development.
Assessment methods
Mock interviews, quizzes, feedback on recruitment criteria.
Prerequisites
Have knowledge of the offering and distribution model.
Required equipment
Equipped room, typical partner profiles, presentation materials.
People with disabilities
Possible adaptations.
Themes
- Definition of distributor/prescriber profile
- Sourcing & recruitment channels
- Selection process
- Key questions for assessing motivation and ability
- Presentation of the company and its offerings
- Onboarding & initial training
- Individual action plan
Objectives
Strengthen network performance through dynamic, regular, and results-oriented coordination.
Educational objectives
- Understanding the motivational drivers of an indirect network.
- Develop a suitable activity plan (frequency, content, tools).
- Develop sales through proactive support for the network.
- Monitor performance, detect risks, and reactivate inactive users.
- Retain high-performing distributors/prescribers.
Target audience
Network managers, partnership managers, regional directors, sector managers.
Participants per session
6 to 12 people.
Duration
1 day.
Teaching methods
Workshops on developing action plans, case studies, role-playing (distributor follow-up), use of analysis tools.
Assessment methods
Presentation of an activity plan, final quiz, mock networking interview.
Prerequisites
Have a network in place or in development.
Required equipment
Equipped room, CRM or network dashboard, sales materials.
People with disabilities
Adaptations possible as needed.
Themes
- Understanding the motivations of the network
- Developing an effective event plan
- Communication & networking rituals
- Sales coaching for distributors
- Management of inactive accounts and reactivation
- Loyalty & recognition of the best
- Performance tracking & KPIs
- Individual action plan
